Priya asks three questions; the reply answers the first thoroughly and stops. This:

Answer

Fails the reply's job — answer all three, in her order

Options - A. Is efficient — the other two can wait for the meeting - B. Is fine when the other answers are obvious from the first - C. Is the direct approach — the most important point first - D. Fails the reply's job — answer all three, in her order Why - A. Efficiency for the writer costs the reader a second email and a delay. She asked three things because she needs three answers. - B. Obvious to the writer is not obvious to the reader; and a marker reads an unanswered question as one the writer did not know. - C. The direct approach puts the point first; it does not permit dropping the rest. Point first, then every question in order. - D. Correct — a reply is measured against the questions it answers. Every question, in the order asked, numbered if they were.

Smith 8.1.1, 8.1.3; concept map J14