An email must ask the vendor for the maintenance terms and also tell them the January training dates. It should be:

Answer

Two emails — one topic per subject line

Options - A. One email with two headed sections - B. Two emails — one topic per subject line - C. One email, since both are short - D. A memo, since there is more than one point Why - A. Headings do not fix the subject line, which can now cover only one of the two; the other cannot be found later. - B. Correct — the subject is the title of one topic. Two topics, two emails, each with its own ask, deadline and searchable subject. - C. Length is not the test. Two short topics in one email still give the reader two asks under one subject and one of them gets lost. - D. A memo is internal and on the record; the vendor is external. The genre is still email — twice.

Smith 6.1.5–6.1.11, 8.1.2; concept map J06–J09, J11–J13