A memo differs from a business letter in that a memo:

Answer

Has no salutation and no closing salutation

Options - A. Has no salutation and no closing salutation - B. Is always longer than a letter - C. Goes to readers outside the organisation rather than inside it - D. Is written in an informal register, as a note between colleagues Why - A. Correct — the header (To / From / Date / Re) does the work a salutation does in a letter; the memo opens straight into its main point. - B. Length is not the distinction. A memo is typically one to two pages; many letters are longer. - C. The reverse: memos are internal; letters are the external genre on letterhead. - D. A memo is objective and professional in tone — it may carry policy weight, which is the opposite of informal.

Smith 2.3, 7.2, 7.3; Olds ch 13 (five tips); concept map K01, K08, K09